Boa Boot Repair

Boa Lace Replacement

I've been more than satisfied with the performance of my Boa boots, which I've been using four or five times a week since I bought them months ago.  I recently had a wire break, so I bought a new pair of boots, and also a replacement lace to fix the old boot.  My husband is very handy, but couldn't get the lace to feed into the lace guides at all.  He tried to clear the line by inserting a metal strip, which is now stuck in the boot.  I would like to return the boot to you for repair, and understand it is not under warranty.  I'd just like to have the spare pair on hand.  Please let me know the estimated cost of repair, and should I send both boots for new laces, as I've been using them for at least 3 months, maybe more.

Thank you for a great product, and for your attention.

That's great news the Boas are working for you! The lace replacement may be viewed on line if you choose http://www.easycareinc.com/education/videos.aspx or send them directly to us for the repair. If you have proof of purchase and the boots are under the 90 day warranty period we will replace the laces free of charge, otherwise the cost of the laces are $5.00 ea and the repair cost is $3.00 per boot, plus shipping and handling.

Thank You for your patronage and Happy Riding!