Warning - Computer Rant Coming.....
I am totally fed up with Dell. This is far the first time I've had trouble with this laptop. In fact, this wasn't anywhere near the first time I've had problems.
Now I'm having the same problems I had to begin with when I first got this computer. The USB ports won't work. The card reader won't work. I keep frying the AC adapter, so now when I plug in it won't charge the computer (so I can't use it on battery because once it dies, it's going to be dead), and it won't boot up without error messages, and it also won't shut down "windows is shutting down" will stay on screen until an hour or two later when I get tired of it and power it off. It also gets so hot it burns my legs if I try to use it in my lap (gee could that be part of the problem?). I have fried three AC adapters (all Dell OEM) so far. They have replaced the motherboard on it twice, and then replaced the computer completely three additional times. And they don't even send the same computer configuration each time, last time it came without Office installed on it (seriously). So that involved several more hours of my time spent with Microsoft getting persmission to reinstall it (since I've installed it on three Dells now, but each one replacing a defective one, I only have ONE computer).
So next my recourse will be to call up Kevin in India and spend another seven hours or more on the phone wasting my time trying to explain what is wrong. I'm fed up with Dell. It's not their customer support so much (even though it takes hours, they have always fixed it, at least) so much as I keep having the same problems with the motherboard and overheating. Talked to a friend today and she says oh yeah her daughters Dell did the same exact thing - EXACTLY! They switched to another brand and have been happy ever since.
I on the other hand, just want to know - what kind of learning curve is there to switch over to an Apple? Ughhhhh.