Boa Lace Replacement
I've been more than satisfied with the performance of my Boa boots, which I've been using four or five times a week since I bought them months ago. I recently had a wire break, so I bought a new pair of boots, and also a replacement lace to fix the old boot. My husband is very handy, but couldn't get the lace to feed into the lace guides at all. He tried to clear the line by inserting a metal strip, which is now stuck in the boot. I would like to return the boot to you for repair, and understand it is not under warranty. I'd just like to have the spare pair on hand. Please let me know the estimated cost of repair, and should I send both boots for new laces, as I've been using them for at least 3 months, maybe more.
Thank you for a great product, and for your attention.
That's great news the Boas are working for you! The lace replacement may be viewed on line if you choose http://www.easycareinc.com/education/videos.aspx or send them directly to us for the repair. If you have proof of purchase and the boots are under the 90 day warranty period we will replace the laces free of charge, otherwise the cost of the laces are $5.00 ea and the repair cost is $3.00 per boot, plus shipping and handling.
Thank You for your patronage and Happy Riding!
My boa boots need new laces also the side which fits into the side of the boot has come loose ? what is the process for fixing?
Posted by: linda | July 24, 2009 at 11:32 AM
Is always very difficult to fix these kind of things.
Posted by: kamagra online | April 22, 2010 at 03:37 PM
Hi
the lace on my boa boot burst and I am trying to replace the dial as well as the lace. however I cannot remove the old dial! How is this done? I have looked on your help videos and can only see info on replacing the dial not actually removing the old one!
please help. i am having to borrow a pair of my friends "old Macs" to keep my boy going.
thanks
Emma
Posted by: Emmahogg | May 03, 2010 at 12:54 PM
I have a pair of BOA boots and I am very happy with them but I bought the studs at the same time and I now have no clue hoe to put the studs on please help. Lorraine and a very happy Sonic
Posted by: Lorraine Kelly | June 20, 2010 at 05:14 AM
I would like to return the boot to you for repair, and understand it is not under warranty. I'd just like to have the spare pair on hand. Please let me know the estimated cost of repair, and should I send both boots for new laces, as I've been using them for at least 3 months, maybe more.
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Posted by: online generic viagra | October 20, 2010 at 11:21 PM
Both wheels, face plate and screws have come out of my snowboarding boots. I have tried all repair shops in and about Calgary and no one has parts. Want to get back on the slopes as soon as possible so this is an urgent request. Please mail the parts and a tech at Canada Olympic will put them on. Apparently these parts are universal and this should be under warranty. My boots are DC white with a black wheel. thanks Ora
Posted by: Ora Zabloski | March 10, 2011 at 10:36 AM
I have the Easy Care boot. The cable is broken.
How is the repair done? I am mainly concerned about removing the tension dial without messing something up.
Posted by: Bob Envick | March 20, 2011 at 02:05 PM
Hi I am trying to replace a wire lace in a boa boot but the wire has broken behind the dial and the dial will not turn. In the replacemnet kit it says loosen the 2 allen key nuts but dont take them out. how do I get the broken bit of wire out from behind the dial. thanks
Posted by: Ray Gee | May 31, 2011 at 02:53 AM
Yes! Me too! Can't get broken piece of wire out of dial. Otherwise the instructions are just great.
Posted by: Jo Moss | June 19, 2011 at 10:07 AM
This may be the solution to my problem. Thanks for inputting insights.
Posted by: phoenix dental implants | July 05, 2011 at 01:02 AM
the wires in my boa horse boot broke. I cannot get one of the wires through the hole. After looking carefully it looks like there is part of the wire stuck in the holes where you tighten the set screw. How can I get the wire out that maybe stuck there and maybe farther down inside?
Posted by: Elaine Miller | September 25, 2011 at 10:45 AM
I have the Boa Horse Boot. The seem that holds the plastic wire thread on the main part of the boot came undone. Any ideas on how to repair this?
Thanks
Beth
Posted by: beth monahab | July 05, 2013 at 07:59 PM
I have the BOA lacing system on my golf shoes. The last time I tried to loosen them to take my shoe off, the knob is locked down and will not rotate counterclockwise to loosen. I got the shoe off and it WILL rotate clockwise to tighten, but I still can't get it to turn counterclockwise to loosen. I found a replacement video on you-tube and took the mechanism apart and put it back together but still won't turn counterclockwise. Any suggestions?
Posted by: Mark Koontz | July 17, 2014 at 03:49 PM