Recently, a customer sent a question to the EasyCare Help Desk regarding a problem he was having with his Old Mac G2 boots.
Q - "I purchased a pair of the G2's and used them for ten days. The coronet at the rear of the hoof on both front legs was rubbed raw. My horse is low in the heel and I can't seem to be able to lower the placement of the strap. Do you have any suggestions; am I doing anything wrong?"
A - "Check to make sure your inside strap is not too tight or too loose. Also, putting one of our 1/2" comfort pads in the bottom of the boot would help to lift the heel. You could also vet wrap the pastern before putting on the boots and make sure you are using the gaiters. I have attached a link of tips for the Old Mac boot from our website here."
The customer e-mailed back: "Thank you very much for your reply. The video link showed me what I was doing wrong. Thanks again!"
If you have a problem or a question for the EasyCare Help Desk, click here and we will be happy to help you.
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